acb365 Privacy Policy

1. Who We Are and How to Contact Us

1.1 acb365 operates the online casino and sports betting platform accessible at https://acb365.bio, serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

1.2 If you have any questions about this Policy, wish to exercise your data rights, or need to raise a privacy-related concern, please contact our Data Protection team via the support email displayed in the footer of this page: [email protected]. Our support team is available 24 hours a day, 7 days a week.

1.3 This Policy should be read in conjunction with the acb365 Terms & Conditions and Responsible Gaming Policy, both of which are available on this site.

2. Personal Data We Collect

2.1 acb365 collects personal data in the following categories:

2.1.1 Registration and Account Data

When you create an acb365 account, we collect your full name, date of birth, email address, mobile phone number, residential address, and username. This information is required to open and administer your account, verify that you meet the minimum age requirement of 21 years, and communicate with you about your account activity.

2.1.2 Identity Verification (KYC) Data

As part of our Know Your Customer obligations, we may collect copies of government-issued identity documents (National ID card, passport, or driving licence), proof of address documentation, and payment method ownership evidence. These documents are processed solely for the purpose of verifying your identity and complying with anti-money laundering requirements.

2.1.3 Financial and Transaction Data

We record details of all deposits and withdrawals made through your acb365 account, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), transaction amounts in BDT, transaction timestamps, and payment gateway reference numbers. We do not store full card numbers or mobile banking access credentials.

2.1.4 Gameplay and Betting Data

We collect records of all bets placed, games played, wagers on cricket events (including BPL, IPL, and T20 World Cup markets), casino game sessions, spin history, and any bonus credits applied to your account. This data is used to calculate balances, resolve disputes, detect problem gambling patterns, and improve our game offerings.

2.1.5 Technical and Device Data

When you access the Platform, our servers automatically collect your IP address, device type, operating system version, browser type and version, screen resolution, session duration, pages visited, and referring URL. This data helps us maintain the security of the Platform, prevent fraud, and optimise the user experience for mobile devices commonly used in Bangladesh.

2.1.6 Communications Data

If you contact our support team via live chat, email, or any other channel, we retain records of those communications including the content of messages, timestamps, and the resolution outcome. These records are used to manage support requests and improve service quality.

3. How We Use Your Personal Data

3.1 acb365 processes personal data only where there is a lawful basis for doing so. The primary purposes for which we use your data are as follows:

3.2 acb365 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or having another lawful basis for doing so.

4. Cookies and Tracking Technologies

4.1 acb365 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us recognise you, maintain your session, and understand how the Platform is used.

4.2 The categories of cookies used by acb365 are as follows:

• Strictly necessary cookies: Required for the Platform to function. These include session cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled.
• Analytics cookies: Used to collect anonymised information about how visitors use the Platform — which pages are visited most frequently, where users drop off during registration, and how gameplay sessions are structured. This data is used in aggregate form only and does not identify individual users.
• Preference cookies: Used to remember your language preferences, display settings, and other optional personalisation choices.

4.3 You can manage your cookie preferences at any time via the cookie settings accessible from the footer of any page on the Platform. Please note that disabling cookies beyond strictly necessary ones may affect the functionality of certain Platform features.

5. Sharing of Personal Data

5.1 acb365 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share your personal data with carefully selected third parties only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa/Mastercard network processors, and associated financial institutions require certain transaction details to process your deposits and withdrawals. These processors operate under their own privacy policies and security frameworks.
• Identity verification providers: Third-party KYC service providers may process copies of your identity documents on our behalf to confirm your age and identity. These providers are bound by strict data processing agreements and may not use your data for any other purpose.
• Game providers: Game studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymised player identifier to facilitate game session management and fairness auditing. They do not receive your full name, contact details, or financial information.
• Law enforcement and regulatory bodies: acb365 may disclose personal data to government authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory requirement. We will notify you of any such disclosure where we are legally permitted to do so.
• Fraud prevention services: We may share limited account and transaction data with specialist fraud detection services to protect the Platform and its users from financial crime.

5.2 Any third party to whom acb365 discloses personal data is required to maintain appropriate technical and organisational security measures and to process the data only for the specified purpose.

6. International Data Transfers

6.1 The acb365 Platform is operated by a team with technical infrastructure that may be located outside Bangladesh. Where your personal data is transferred internationally, acb365 takes steps to ensure that an equivalent level of data protection is applied, including through contractual safeguards with the receiving party.

6.2 By using the Platform, you acknowledge and consent to the transfer of your personal data to servers and service providers that may be located outside your country of residence, subject to the protections described in this Policy.

7. Data Retention

7.1 acb365 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. The following general retention periods apply:

• Account and registration data: Retained for the duration of your account and for a minimum of five years following account closure, to comply with anti-money laundering record-keeping requirements.
• KYC documentation: Retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Communications records: Retained for up to two years from the date of the last communication, unless required to be retained longer in connection with an ongoing dispute or investigation.
• Technical and device data: Retained in identifiable form for up to 12 months, after which it may be anonymised and retained indefinitely for statistical analysis.

7.2 Where personal data is no longer required for its stated purpose and no legal obligation requires its retention, acb365 will securely delete or anonymise that data.

8. Your Data Rights

8.1 Subject to applicable law, you have the following rights with respect to your personal data held by acb365:

• Right of access: You may request a copy of all personal data acb365 holds about you, provided free of charge, within 30 days of a valid request.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected. You can also update most account details directly from your account settings.
• Right to erasure: You may request that acb365 delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations that may prevent full deletion.
• Right to restriction: You may request that acb365 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• Right to data portability: Where processing is based on your consent or a contract, you may request a structured, machine-readable copy of the personal data you have provided to acb365.
• Right to withdraw consent: Where processing is based on your consent (for example, for optional marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
• Right to object: You may object to processing based on legitimate interests, including direct marketing. acb365 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

8.2 To exercise any of the above rights, please contact our support team at the email address shown in the footer of this page. We may need to verify your identity before processing your request. We will respond to all valid requests within 30 calendar days.

9. Children and Minors

9.1 The acb365 Platform is strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been submitted by or on behalf of a minor, we will immediately close the relevant account, delete the data, and void any associated transactions.

9.2 If you have reason to believe that a minor has registered an account on acb365, please contact our support team immediately at the email address shown in the footer of this page.

10. Security Measures

10.1 acb365 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encrypted storage of sensitive data at rest using industry-standard encryption protocols;
• Role-based access controls ensuring that only authorised acb365 personnel can access personal data, limited to what is necessary for their role;
• Regular security assessments and penetration testing of Platform infrastructure;
• Mandatory staff training on data protection and information security practices;
• Incident response procedures for detecting, reporting, and addressing data security incidents.

10.2 Whilst acb365 takes all reasonable precautions, no method of electronic data transmission or storage is entirely secure. You use the Platform at your own risk and are responsible for maintaining the security of your account credentials. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately.

11. Marketing Communications

11.1 acb365 may send you promotional emails, SMS messages, or in-Platform notifications about bonuses, new games, seasonal promotions (such as Eid, Pohela Boishakh, or cricket tournament offers), and Platform updates, provided that you have opted in to receive such communications.

11.2 You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, adjusting your notification preferences in your account settings, or contacting the support team to update your preferences. Opting out of marketing communications does not affect transactional or account-related communications, which are sent regardless of marketing preferences.

11.3 acb365 will not send unsolicited marketing communications to persons who have not opted in, and will honour all opt-out requests within five business days.

12. Third-Party Links

12.1 The acb365 Platform does not contain links to third-party websites. All navigation within the Platform directs to pages within the acb365 domain. acb365 is not responsible for the privacy practices of any third-party services that may be referenced in passing within informational content on this site (for example, payment providers or game studios). You should review the privacy policies of any third-party service you interact with directly.

13. Changes to This Policy

13.1 acb365 reserves the right to update or amend this Privacy Policy at any time. The revised Policy will be posted on this page with an updated effective date. Where changes are material, acb365 will notify registered Users via email or in-Platform notification where reasonably practicable.

13.2 Your continued use of the Platform following the posting of any amendments constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you should cease using the Platform and may request account closure via the support team.

14. Contact and Complaints

14.1 For all privacy-related enquiries, data subject rights requests, or complaints, please contact the acb365 Data Protection team via the support email shown in the footer of this page: [email protected].

14.2 acb365 takes all privacy complaints seriously and will acknowledge your complaint within 24 hours of receipt, providing a substantive response within 14 calendar days. If you are not satisfied with the outcome, you may escalate the matter to the relevant data protection authority in your jurisdiction.